This document (together with any documents referred to in it) tells you the terms and conditions (the 'Conditions') upon which we will sell the Services to you. You may print a copy for future reference.

Business Day: a day other than a Saturday, Sunday or public holiday when banks in NSW are open for business.
Services: means the Services listed on our website ('the Website') which we may supply.

Before booking your service, please read through these Conditions and in particular our cancellations and rescheduling policy and limitation of our liability and your indemnity.

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By booking any of the Services, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

We will inform you of any additional costs as soon as possible after you have booked your service. If you do not wish to pay these costs you may cancel your booking. If you wish to continue with the booking you must confirm to us that you will pay these additional costs before your course date. If we do not receive this confirmation from you within this time period, we will treat you as having cancelled your booking.

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Pricing

All prices are in AUD and while we try to make sure all prices are current and accurate, we reserve the right to make adjustments and changes without notice. 

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• We are not a Cricos Registered Provider and our courses are not Cricos Registered - if you are on a Student Visa you should not book this course.

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Cancellations for training courses

• If you cancel a booking with more than 3 days notice, we will refund any fees paid.

• If you cancel within 1-3 days notice then rebooking fee of $50 will be charged. 

• If you cancel with less than 1 day (24 hours) notice then full fee will be charged and you will need to pay the full fee to rebook the course. 

• If you do not turn up on the day then you lose all fees paid, even if you contact us on the day as this falls outside the required notice periods. If you do not attend for a full day of training, (you leave or abandon your required attendance), then, unless approved, we will consider that you have cancelled your course – no refunds apply and full fees must be paid to re-book.

• H & H training Academy reserves the right to cancel a course due to unforeseen circumstances. Should this occur, any fees paid will be refunded in full, or you may reschedule with no additional fees. In such cases, H & H training Academy's liability will be limited to the amount of fee.

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Reschedules for training courses

• If you wish to reschedule more than 3 days before your scheduled attendance then there is no fee. This applies once only.

• For the second reschedule, a $50 reschedule fee applies. Again, this requires more than 3 days’ notice (less than 3 days will be treated as per the terms below). You may not reschedule a third time; you will lose all fees paid and have to pay the full course fee to rebook.

• If you wish to reschedule with less than 3 days but more than  24 hours notice then there is a $50 rescheduling fee per course - this must be paid to secure your booking.

• You cannot reschedule with less than 24 hours notice - you will lose any fees paid and have to rebook your course and pay all fees again.

• If you are required to reschedule your course due to illness, you must notified us on the day and a medical certificate must be supplied by the close of business on that day otherwise all fees will be forfeited. There is no refund due to illness. 

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Identification & USI​

• Students MUST present original identification documents (Passport, Licence, Medicare Card, Bank Card etc). Failure to do so means you will not be able to commence the course unless you present original documentation. 

• If you do not have the correct ID, you will not be admitted. A rescheduling fee of $50 per course/day applies. Please read the entry requirements carefully.

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Further Fees for Training and / or Assessment.

• Certificates will not be issued until all fees owing are paid and a valid USI has been provided.

• Enclosed shoes must be worn at all times. If you arrive without enclosed shoes, you will be refused entry to your course. No refunds apply.

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Privacy

Use of personal data:
You authorise us to process and transmit your name, address and other personal information supplied by you (including updated information) to

• obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity

• supply the Services to you

• carry out checks to ensure you have adequate funds and fulfil security and fraud prevention requirements

• transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer or PayPal

• validate your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies, USI office and SafeWork

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For more information refer to our privacy page https://www.handhtraining.com.au/privacy.