This document (together with any documents referred to in it) tells you the terms and conditions (the 'Conditions') upon which we will sell the Services to you. You may print a copy for future reference.

Business Day: a day other than a Saturday, Sunday or public holiday when banks in NSW are open for business.
Services: means the Services listed on our website ('the Website') which we may supply.

Before booking your service, please read through these Conditions and in particular our cancellations and rescheduling policy and limitation of our liability and your indemnity.

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By booking any of the Services, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

We will inform you of any additional costs as soon as possible after you have booked your service. If you do not wish to pay these costs you may cancel your booking. If you wish to continue with the booking you must confirm to us that you will pay these additional costs before your course date. If we do not receive this confirmation from you within this time period, we will treat you as having cancelled your booking.

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Pricing

All prices are in AUD and while we try to make sure all prices are current and accurate, we reserve the right to make adjustments and changes without notice. 

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Payment

Credit card payments are made online at the time of booking. 

 

CANCELLING & RESCHEDULING 

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WHITE CARD & FIRST AID/CPR Courses

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Cancellations or rescheduling made less than 24 hours before the course date or no-shows will incur 100% of the course fee and no refund.

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Cancellations or rescheduling made 24 hours before the course date will incur a $50 admin fee. 

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Cancellations or rescheduling made 72 hours (3 days) before the course date will incur no fees.

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IDENTIFICATION & USI

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Students MUST present original identification documents (Passport, Licence, Bank Card). Failure to do so means you will not be able to commence the course and a rebooking fee of $50 will be charged.

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Privacy

Use of personal data:
You authorise us to process and transmit your name, address and other personal information supplied by you (including updated information) to

• obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity

• supply the Services to you

• carry out checks to ensure you have adequate funds and fulfil security and fraud prevention requirements

• transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer or PayPal

• validate your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies, USI office and SafeWork

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For more information refer to our privacy page https://www.handhtraining.com.au/privacy.